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Follow the Advice You Give Your Clients

August 19, 2016

This time we hear from Kathleen Longo, founder of Flourish Wealth Management in Edina, Minn. Longo talks about how a client helped her realize she needed to take her own advice.

A few years ago, when I was still working for a larger firm, I had a client who was unhappy with his job. The conversation evolved over a series of meetings. When he came in, I’d ask him about how various aspects of his life were going. Whenever we discussed his job, he always sounded unhappy. His malaise was so consistent; it really seemed to be wearing him down. Eventually, I asked if there was something he’d like to be doing instead. He revealed that he had always dreamed of running his own business but the idea felt daunting to him. He was earning a good salary and it was hard for him to let that go.

Over time, though, we worked out a plan. It took a little while for him to accumulate the assets he needed to embark on his own and feel comfortable about it. During that time we worked on helping him feel comfortable pulling some of his investible assets in order to launch this new venture. We modeled various scenarios, and discussed a plan B — if the new business wasn’t working after a couple years, he could go back and get a job with a bigger company again.

As I continued to work with this client and to see how energized he was by making these plans to live out his dream, I noticed something surprising: I saw myself in him. His entrepreneurial spirit and his yearning for something else was really striking a chord in me. At the time I was a minority partner in my firm. I loved working with clients but it was still very different from being the founder and owner of my own firm. I heard myself giving advice to this client — about how work is such a big part of us and so we need to make sure it’s meaningful; about how it’s crucial to examine the financial barriers keeping you from living out your dreams — advice that I myself wasn’t taking.

Kathleen Longo

Not long after I helped my client launch his new business I realized I needed to make a change in my own life by starting my own firm. It hasn’t been easy but it’s been so rewarding. Just the other day my husband looked at me and smiled.

“I know you’re busier than ever,” he said. “But I’ve also never seen you happier.”

As advisors, we spend so much time helping our clients examine their lives and making sure they’re satisfied and fulfilled. We help them look at many different kinds of value, not just in terms of finances but in terms of life satisfaction too. But just as we need to make sure we’re taking our own financial advice — no one wants to go to an advisor who’s drowning in debt — we need to make sure we’re listening to what we tell clients about leading a fulfilling life, too.

I also believe that our clients can tell if we’re following our own advice. Since I’ve gone independent, several clients have commented that I look younger and happier. I’m in the right place for me now, and my clients can tell.